Last updated: 17 October 2026
1. What service is delivered?
Rudolf Ride facilitates transport journeys by connecting passengers with drivers through an app. A ride is a service rather than a physical product; no goods are shipped or delivered. This public website does not sell services or accept payment.
2. Before the journey
If a ride is cancelled before the journey begins, we review whether the trip was provided and whether any disclosed fee applied. The pilot app currently uses cash as its intended default. No automatic online cancellation payment is taken through this website.
3. After the journey
For disputes about a completed trip, incorrect fare, incomplete ride or duplicate payment, contact our support team. Include your ride date, pickup and destination, amount paid, payment method and a short explanation. We review the available ride records and circumstances before determining whether an adjustment or refund is appropriate.
4. Digital payments
Paystack payments are not currently enabled for Rudolf Ride customers. When live digital payment processing is introduced, approved refunds will be handled through the payment method and provider processes where applicable. We will publish any relevant payment-specific timelines before launch; we do not promise an unverified fixed turnaround time.
5. Cash payments
If a cash payment requires correction, email support with the journey details. Any agreed resolution will be coordinated with the customer and driver, subject to verification.
6. How to request help
Email btngrudolf@gmail.com and use the subject “Ride payment or refund enquiry.” Our team will review the request and explain next steps. Please never send full card numbers, PINs or passwords.
7. Contact and address
Rudolf Ride, Accra, Ghana. The full business address is pending verification and will be added once confirmed.